Return and Refund Policy
Return Policy for Music by Mattie
At Music by Mattie, we are committed to delivering high-quality digital products and ensuring the satisfaction of our customers. Due to the nature of digital goods, we have a no-return policy for all our digital items. This policy is in place because digital products are deemed “used” after download or opening. However, we understand the importance of customer satisfaction and have outlined circumstances under which exceptions can be made.
Exceptions to the No-Return Policy
Purchase Error: If you have purchased the same product multiple times by accident, please reach out to us within 48 hours of your purchase. We will review your case and process a refund for the duplicate purchase(s).
Non-Delivery: If for any reason you do not receive the digital product after your purchase has been confirmed, contact us immediately. We will investigate the issue and ensure the product is delivered to you promptly. Non-delivery claims must be submitted within 7 days of the purchase date.
How to Request a Refund or Replacement
To request a refund or replacement, please send an email to our customer support team at mattie@musicbymattie.com with the following details:
- Your order number
- The email address used to make the purchase
- A detailed description of the issue
- Any screenshots or evidence of the issue (if applicable)
Our customer service team will review your request and respond within 48 hours with further instructions.
Limitations
- Refund or replacement requests must be made within the specified time frame for each circumstance.
- We reserve the right to refuse refund requests if the product has been downloaded or accessed significantly before the issue was reported.
- We may require additional information or evidence before processing a refund or replacement.
Contact Us
If you have any questions about our return policy, please don’t hesitate to contact us at mattie@musicbymattie.com. Your satisfaction is our top priority, and we’re here to help ensure you have a positive experience with our products.
